FAQ & Site Info
A: Our goal is to process and ship your order as quickly as possible. If you wish to modify or cancel an order, please contact our customer service center as quickly as possible. Please note: At this time, we are not able to cancel or make changes to orders once they have been shipped.
A: The following payment options are accepted: Visa MasterCard American Express PayPal
A: As orders are placed, charges will post to your credit or debit card account.
A: We’re so sorry if you had any difficulties trying to place your order! Each time you click on the submit button an authorization is held against your account even if the order is not successfully placed. These authorizations are usually removed from your debit or credit card within 3-5 business days (PayPal within 30 days). In most cases, these errors occur due to a billing address not matching the address on the credit card being used. We would recommend confirming the billing address and payment method you have with your financial institution is up to date.
Q: When will my order be shipped? A: Totally we need to arrange your package within 1-3 days, no more than 5 days. If it is an urgent order, please make remarks when you place order, or contact our Customer Service so that we can accommodate your needs.
A: The packages typically arrive in 7~14 business days, not counting holidays and weekends.
A: Refund or Return as you wish! If you are not satisfied with our products, please feel free to contact our Customer Service. We can discuss to fix the problem and give you a satisfied answer.
A: Purchase can be returned within 30 days from the delivery date, and Refund will be issued as soon as the returned package confirmed. Please consult the Customer Service about the information we need before sending back the package and ship the package to the designated address provided by the after-sales staff. Customers have to cover the shipping fee for the package return. To help us, the customer should provide all relevant tracking information.
A: For all the refunds the following information is needed: The order No. Registered email address.
A: All refund applications will be processed within normally 24 hours. We will credit back the same way of payment. You will receive the refund within one week if you pay via Paypal or one month if you pay via Credit Card.